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Within-Unit Maintenance Policy
October 18, 2013
Restatement of Policies and Procedures
Background
The Lauren Condominium has historically offered owners the opportunity to hire members of the maintenance staff for the purpose of effecting repairs, maintenance, and improvements in their unit. Billing is done by and remuneration is made to the condominium association for any such work done during the employees' regularly scheduled hours. Furthermore, any such requests are honored only if the employee has fulfilled his work commitments on matters related to the common areas of the building.
Procedures (Submission)
Requests for in-unit repairs, maintenance and/or improvement may only be made by the owner of the unit. Tenants who desire any form of work done in their residence must notify the owner/agent of the unit who will in turn submit a request.
Requests are to be made only in writing. It is highly recommended that owners submit requests via a completed "maintenance request form" as found at the front desk or via e-mail to manager@lauren.org. Verbal requests will not be considered valid.
Requests are only to be submitted to the Property Manager (Walter Krolman) either through his mailbox at the front desk or to the aforementioned e-mail address. Requests made directly to members of the maintenance staff will not be considered valid.
Procedures (Review and Follow Through)
Upon receipt of a within unit maintenance request management will review, evaluate, accept or decline. If accepted, management will respond to submitter in writing via e-mail or other means and provide an estimated time frame for commencement and completion of the desired task. Note that this estimate is subject to change based upon the needs of the association.
If declined management will contact submitter in writing via e-mail or other means and provide rationale. Reasons for declination include, but are not limited to: 1) maintenance's association workload at the time of the request; 2) nature of the request seemingly exceeding maintenance's area of expertise/competence or likely to be of a complicated nature requiring an inordinate amount of time.
Alternate Contractors and Vendors
Management will provide a list of contractors/vendors in standard trades such as plumbing, electrical and locksmiths to anyone submitting a request for within unit maintenance. Thus there is the option to engage an outside company if the estimated time frame does not meet owner's needs/desires or if a request has been declined. The contractors/vendors on the list are not endorsed by the association nor is their work guaranteed by the association. The current list is being updated to include more vendors and will be provided to owners under separate cover.