The Lauren, A Condominium
(202)-659-9483

TO: Lauren Residents
FROM: Walter Krolman, Property Manager
RE: Undelivered Packages

Although it is uncommon, sporadically a resident of the Lauren does not receive a package which they were expecting. Fortunately this happens infrequently, as evidenced by the fact with over 5,000 packages delivered annually fewer than a dozen unresolved reports of missing items exist. We would like this 99.8% success rate to become a perfect 100%.

We would ask that all residents complete an “undelivered package” form which is now available at the front desk, whenever they have need to. This form will ask for a number of items such as:

1. From whom (person or company) and where the package was sent from?

2. Approximate date of shipping?

3. What carrier was used in sending the package (United States Post Office, UPS, FEDEX, etc.)?

4. Was it sent in a traceable manner, and if so what method (Insured, Certified, Priority Mail Proof of Delivery)?

5. Approximate size/weight of package?

6. Has it been reported to the sender and carrier as being undelivered? If so have they put a trace on the item? Has the trace yielded any results?

We will notify individuals such as the local postmaster when a “undelivered package” form is filed, and will also assist them in their efforts to find the missing item.

We also request that all residents exercise some preventative measures when having packages sent to them. These would include, but are not limited to:

1. Being sure the sender uses correct mailing information such as proper spelling of name, apartment number, and zip code.

2. Sending the package in a traceable manner, especially if it of value. This means getting a signature when it is delivered. This is better than the scanning done with Priority Mail Proof of Delivery.

3. Considering having the package delivered directly to you. Many delivery services will go directly to a unit if so requested (and you expect to be home) or perhaps considering having it sent to your workplace.

4. If you are going to be away for an extended period make arrangements to have someone deliver your packages to your unit. Likewise, consider having the Post Office hold delivery while you are away.

5. Making sure to sign the “package log” that is at the front desk.

Finally, if you receive an item that is not yours please return it to the front desk for proper forwarding, whether to another Lauren resident or a neighboring address.

THANK YOU!